Reference

What You Agree To When You Use aef365

These terms set out the rules that apply when you open an account, make a deposit through bKash, Nagad or Rocket, and use any part of the aef365 platform.

Applies to all account activitybKash, Nagad, Rocket coveredRegion and local law dependentUpdated when rules changeContact us with any question
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aef365 What You Agree To When You Use aef365
TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a dispute about an account action — a blocked withdrawal, a flagged transaction, or a wallet mismatch — our support team handles term-related queries directly. Reach out through any of the channels below and include your account ID and the specific clause you are asking about.

Team online

Live Chat

Open the chat widget from any page on aef365. A support agent can pull up your account and explain which clause applies to your specific situation.

Email Support

Send a detailed message with your account ID, the relevant section of the terms, and what outcome you need. We reply with a written reference you can keep.

Account Help Centre

Log in, go to Account Settings, and open a support ticket. This route is the fastest way to escalate disputes tied to bKash, Nagad or Rocket transaction records.

HOW WE OPERATE

How aef365 Applies These Terms Fairly

These terms are not one-sided. We explain what we expect from you and what you can expect from us — on account security, data handling, wallet activity, and how we resolve disagreements. Every enforcement action we take ties back to a specific clause you accepted when you registered.

Account Security Obligations You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate the activity.
Transaction Records Every bKash, Nagad and Rocket transaction is logged against your account. If a dispute arises, we cross-reference our records with your wallet reference number to resolve it accurately.
Data Handling and Retention We retain account data for as long as your account is active and for a reasonable period after closure, in line with how such records are typically held. You can request a summary of the data we hold by contacting support.
Requesting Changes or Closures To update account details or close your account, submit a request through the Account Settings page or via email support. We confirm all changes in writing before applying them.

Common Questions About Our Terms

The questions below cover what we hear most often about account terms, eligibility, wallet rules and how to raise a concern. If your question is not listed here, reach out through live chat with your account ID.

Yes. All wallet transactions — bKash, Nagad and Rocket — are covered by these terms. The deposit and withdrawal rules in the terms explain what happens if a transfer is flagged or delayed.

We post a notice with the effective date. If you continue using the account after that date, the updated terms apply. You can contact support to ask about any clause before accepting.

Eligibility depends on whether online wagering is permitted under local law in your region. We do not determine this for you — it is your responsibility to check before registering an account.

Yes. Open a support ticket through Account Settings or email us with your account ID and the clause you believe was applied incorrectly. We review each dispute against the logged transaction record.

Contact our support team by email or live chat and ask for an account data summary. Include your registered account ID so we can locate the correct records and respond promptly.

Submit a closure request through Account Settings or via email. We confirm receipt, apply no further charges, and process the closure after verifying your final wallet balance is settled.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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